Eric V Dyb

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Verified Reviewer

Non-payment

Hometown Lenders does not pay their vendors such as appraisers. They've had 7 complaints filed against them with the VA for non-payment. Don't use Hometown Lenders for your mortgage needs.
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Loss:
$850
Cons:
  • Lack of communication and non-payment

Preferred solution: Full refund

PATRICIA F Nso

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

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This company was closed down by Flagstar Bank for misappropriating funds. We are in the middle of building our home in Ft Myers, FL and all funding stopped, leaving us and the builder in precarious positions. We are scrambling trying to figure out what to do. I see a major lawsuit coming. We are not the only ones. If anyone else is affected by this contact me and we can band together to make them pay.
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Loss:
$250000
Cons:
  • Criminals

Preferred solution: Full refund

User's recommendation: they are out of business

2 comments
Krystin Ohu

I am in the same situation. I am now paying on a loan that they did not pay out.

I'm having to pay the contactor out of pocket for what we owe for the renovations.

Please comment back if you would like to connect. I'm in Alabama.

Guest
reply icon Replying to comment of Krystin Ohu

Please call me 586215**** I would lie to chat with you. I'm in Michigan currently.

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Guiseppe Hgv
map-marker Tampa, Florida

Unprefessional Service

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I was applying for a loan for a property in Orlando, FL. Alberto Vargas, the rep we were assigned started asking for docs to begin the loan process just days before closing which led to all kinds of problems. The process was so badly handled that even on the date of the closing he was asking for docs so the bank could approve the loan. Disrespectful with our time, with an attitude, unprofessional... The whole process could not have been handled any worse. I strongly advise to use a different company to process mortgages.
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User's recommendation: Terrible Company

Karen R Lcr

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Verified Reviewer
| map-marker Hickory, North Carolina

Bait and Switch Tactics, Discrimination Against Low-Income

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Hometown Lenders - Bait and Switch Tactics, Discrimination Against Low-Income

Company gave me the run-around for over a week, originally stating they worked with the "Chenoa Fund" (a down payment assistance program). I applied, was told I would hear back the next day; then 3 days; then 7 days.

Each time, it was I who reached out to them trying to get an answer. About the 9th day, and after applying some pressure, I FINALLY received a return call. Leon had "lost" my application, my information, and wanted to start over again! He stated that the "Chenoa Fund" involved too much paperwork and they didn't want to do it when they had cash buyers in the office or those who didn't require down payment assistance.

He literally stated that I had been shuffled to the bottom of the pile. He then said he "might be able to qualify me for a USDA," but wanted to talk to my real estate agent. He did indeed call my agent, who afterward informed me that Leon didn't feel that Hometown would make a profit by assisting me in any manner and there was simply too much paperwork involved.

So, if you're low-income and/or expect expediency, common human decency, or professionalism, RUN. Find another lender.

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Cons:
  • Unreliable
  • Greedy
  • Deceptive

Preferred solution: Apology

User's recommendation: If you're interested in assistance programs, HTL will either put you on hold for an eternity or they simply won't pursue it.

Anonymous
map-marker Ocala, Florida

Refinance took 5 1/2 months

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We were constantly asked over and over again for paperwork , the manager locally called me back or texted me most of the time , but sometimes no reply at all, which was very very frustrating . Now I know probably everyone and their brother were probably refinancing because of the low rates and yes our loan was "different" because we were refinancing to pay off a private lender, but the whole experience did not sit well with me or my husband. We finally closed last week ,thank goodness , now I just found out that you can't set up any payments on a website , it has to be mailed , another huge negative!! I would not recommend this company at all !
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User's recommendation: DO NOT USE THIS COMPANY .....RUN!!!!

1 comment
Guest

We just closed with this company and I had NO idea the payment had to be mailed, otherwise, we would have gone in a different direction. Like you, we were also asked for documents repeatedly...even after we closed! Our refinance took 3 months.

Anonymous
map-marker Trussville, Alabama

To alert future customers

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I have experience as the buyer and seller using this business. I would have to say NEVER AGAIN. They might talk nice to you but are totally incompetent. Every time your file is passed to a new person they request you submit your information all over again, it appears they lose your information. I feel sorry for anyone who doesn't have a copier and didn't keep copies.
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User's recommendation: Pick another company

Zubin C

Mortgage Fraud Bait and Switch

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He is being investigated by local and state authorities if you have any information about him misrepresentation Please contact the F.B.I and or the Peoria Police department.
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Loss:
$200
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker Blountsville, Alabama

This company is a joke. My son has done all the leg work for them. I used QuiKen Loans didn't lift a finger and we were done in 14 days. With these nimcumpoops it has been 3 months.

Closing was supposed to be 3 days ago. Keeps getting pushed back
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Anonymous
map-marker Nashville, Tennessee

BAD FAITH

ive been working on this for 6 months, they lie, and dont know what their doing at all, I as the customer have been doing their job for them the entire life of this loan. I asked if they had programs to help with downpayment assistance and was told "they dont do that" only to do my own research, find out they do, contact someone above to ask and be told yes, and then teach him how to do his job and what he is supposed to do and what next step he needs to take, have been lied to several times over that its in underwrighting at their place, and then sent to underwrighting for the assistance program, only to call the program to check and hear that it wasnt ever sent to them, took another week, he said he sent it again, then I gave it time and called a few days later to hear again that they hadn't sent it. this is the third time they are going to send it, and they said that I dont qualify for that one.... the one they sent wasnt even the right program, its supposed to be thda, and the person is always typing it in as tdpa, they dont know what their doing at all, ive repeatedly given them information they need, highlighting the rules off of thda website so they know what to do and they still tried to qualify me off of the wrong rule/program, ive been yelled at on the phone, do not go with this company and at this point with everyone else who has had these same issues of lying and changing prices here and there "yes they have done that to me too" their ought to be a bad faith law suit filed against this company. I even tried telling the head of the branch about all these issues and she survielanced one strain of email but nothing has improved, do not use this company, you dont want a contract with people who cant be responsible with your information, money, or trust
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MELODY M Uvi
map-marker Montgomery, Alabama

TIM WATSON IS A COMPULSIVE LIAR AND A COCKALORUM.

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PLEASE TAKE YOUR BUSINESS ELSEWHERE! TIM WATSON AKA "MORTGAGE MAN TIM" IS A CROOK AND IS GREEDY.

HE USES HIS PHILANTHROPIC WORK AND IDEAS IN ORDER TO COVER UP HIS PLOT AND HIS SCHEME. HE WILL NOT RESPOND TO ANY OF YOUR EMAILS, TEXTS, OR PHONE CALLS. I FINALLY SPOKE WITH HIM AFTER I CALLED HIM FROM A DIFFERENT PHONE NUMBER. HE IS A FATHER AND A HUSBAND, AND YET HE HAS NO MORAL VALUES OR CONCERNS FOR OTHERS.

ALL WE NEEDED WAS A QUICK RESPONSE FROM HIM. WHILE HE IS POSTING HIS GOOD DEEDS, AND PHOTOS OF HIS FAMILY ON SOCIAL MEDIA, THERE ARE OTHER FAMILIES THAT HE CONTINUES TO DISREGARD. UNPROFESSIONAL AND PATHETIC.

IT'S SIMPLE, ANSWER YOUR PHONE CALLS MR. TIM WATSON!

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Reason of review:
Poor customer service
2 comments
Guest

I'm sorry - but does this review have anything to do with Mr. Watson's ability to complete a mortgage?

This review sounds more like someone wanting a handout. This website is for BUSINESS reviews.

What do good needs or someone needing "a quick response" have to do with Mr. Watson's ability to close a mortgage loan.

Guest
reply icon Replying to comment of Guest-1562113

its called customer service dbag. something no one in alabama seems to grasp the concept of.

Go enjoy your tax hikes for nothing in return. Nothing but scummy business people in Alabama

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Anonymous
map-marker Toledo, Ohio

Dishonest /

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Promised low interest rate 3.75 if we signed up for automatic payment deduction it would be 2.6% . Loan officer always had a n excuse about our loan. Before we made our first payment it was sold but Travis still promised he would take care of the details and fix the problem. NOTHING WAS EVER DONE.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Mcallen, Texas

The worst experience ever!

I have encountered the worst experience. Closing cost varied from 8000 to 140000! Jamie Smith is a liar and a crook and she works with a bunch of crooked individuals. I will be reporting to the BBB.
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Reason of review:
Pricing issue
1 comment
Guest

I apologize for any issues you may have had. I personally have not worked on a loan for anyone in McAllen Texas.

To place my name specifically here is very disturbing. I work extremely hard for all my customers. It is true closing costs differ depending on the scenario of the transaction. Some programs offer lower closing costs than others.

I have been with HTL for only 6 months. Making the switch to HTL has not proven to be a very good move on my part. They are not adequately training their LOs on the products and pricing. Any issues you may have had should have been brought to my attention because if you truly worked with me, you know I make myself readily available for my customers 24/7 and I strive to do everything I can to resolve your issues.

Again, im sorry for your experience and I would love to help you again when I am working for another company. You do have my cell phone number.

Anonymous

Fraud fraud fraud

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New name for this company is WallStreet wholesale lenders llc they are fraud completely they asked me for a money order for an appraisal of a house I hadn’t even found yet and In the amount of 1,300 they told me I was already approved for a home all I needed was that then at the end she came up with some bs excuse not to refund the money when she specifically told me if it didn’t go through I would be reimbursed after they denied me after she told me time again and again I was already approved
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Reason of review:
Problems with payment
Anonymous

Avoid this Company!!!

Horriible Hoover Branch. Major, major TURNIVER!! Steer Clear of them!
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Anonymous
map-marker Auburn, Alabama

Worst experience ever!

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I am going on 5 months now waiting to refinance my home. we Started out with one loan officer, reassuring me that everything was great and we would be closing the first week of October. He ends up leaving the company at the beginning of November and so my file is turned over to the manager. This has been a complete nightmare since! He has no communication skills. I have to call him to find out what is going on b/c he does not call or inform us of anything! He keeps adding things for us to do and we are now at a total loss of $2,000 out of pocket and cannot refinance. They are absolutely the worst company I have ever dealt with. Not honest and does not communicate with you at all. Would not recommend this company to anyone!
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Reason of review:
Order processing issue
Anonymous
map-marker Cincinnati, Ohio

Awful

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Dont work for this company or get a mortgage through them. They can't keep promises and they screw people over.
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